🛒 Theft, Fraud, and Loss
These events involve intentional deception, theft, or other causes of loss.
Shoplifting: Intentional taking of goods without paying (including attempted thefts).
Fraud: An act of deception intended to result in financial or personal gain.
Cash theft: Includes intentional taking of cash and or reversing cash transaction.
Currency fraud: Includes purchasing or attempting to purchase products fraudulently using counterfeit currency.
Refund fraud: Fraudulently returning goods that were not purchased, includes off the floor returns and or using fake/discarded receipts.
POS/SCO fraud: Point of Sale (POS) or Self Checkout (SCO) fraud includes deception like ticket switching, under-ringing, or passing of non-scanned items.
Theft from another party: Taking of personal property (e.g. vehicle, wallet, etc.) from a person (e.g. staff, customers, etc.) on your premises.
Drive-off: Where fuel has been taken without making an attempt to pay.
Customer charge error: Where fuel or goods have been purchased, but there has been an issue with the transaction or a mistake made by staff.
Pay at pump error: When there appears to be an issue with the customer card or fuel pump transaction when paying at a pump terminal.
Unable to pay: Where fuel has been taken, but the customer has advised they have insufficient funds to pay for the goods (e.g. forgot their wallet) or has entered the store and made no attempt to pay for fuel.
Mobile app payment error: Where a customer has used the mobile app to purchase fuel but an error has occurred and payment has not been completed.
Inventory audit / cycle count: Record of missing products/items after inventory audit / cycle count was completed.
Omni-channel / eComm fraud: An act of deception when a person mixes different types of goods, services, ordering or delivery to result in financial or personal gain.
Sleight of hand / till snatch: Use of distraction or force at the Point of Sale to obtain cash.
*Cargo theft: Intentional taking of commercial goods from a shipment or freight from the commercial supply chain.
Trade drive-out: Theft via loading a vehicle with goods from a trade yard and leaving without paying.
Card fraud: The misuse of bank, store, or credit cards for financial gain at your organization.
Account fraud: Unauthorized use of a store or trade account at your organization.
*Major carrier fraud: Theft by a third party major carrier such as UPS, FedEx, or DHL and/or failure to deliver goods from your organization.
Third party shopper/delivery theft: Theft and/or failure to deliver goods by a store delivery driver/digital shopper (i.e. digital shoppers/drivers, Instacart, Doordash, Uber, etc).
*Note: A cargo reference field has been added to this event type. This allows teams to include a unique identifier that can later be searched and linked to other systems involved in supply chain investigations.
🚫 Misdemeanors
These events relate to behavioral or access issues on your premises.
Breach of trespass notice: Person enters your premises in breach of a trespass notice previously served on them.
Denied entry: Preventing a person from entering your premises or asking them to leave.
Damage: Damaging or destroying any property.
Disorderly conduct: Unruly, or antisocial behavior.
🧠 Intel
Capture useful information or minor incidents related to safety, security, or operations.
Alarm activation: Record an alarm activation on your organization’s premises.
Cuts and lacerations: Injuries that involved cuts, lacerations, or any wounds caused.
General intel: Relevant information that is related to an Event, Person, Vehicle, Product or Site.
Lost child/person: When a child or person goes missing.
Slip, trip, or fall: Accidents caused by slips, trips, or falls.
Struck by object: Injuries that involved some form of ‘forcible contact or impact’ between a person and an object.
Unwitnessed loss: Where a suspected theft has occurred but no suspects have been identified (e.g. security tags found in store).
Vehicle accident (parking lot): Accidents that involved vehicles in a parking lot.
🚨 Serious Events
High-severity events that typically involve crime, safety threats, or emergency response.
Arson: Illegal act of setting fire to property with the intent to cause damage or destruction.
Assault: Intentional application of force to another person’s body (including threats).
Burglary: Illegal entry of a building with intent to commit a crime.
Break and enter: Unlawful entry without authorization and some element of force.
Harassment: Harassing, aggressive or intimidating behavior, including physical and verbal (sexual and racial) harassment.
Hate crime: An event occurring that includes demonstrated hostility based on race, religion, disability, sexual orientation, or gender identity.
Robbery: Theft accompanied by violence or threats of violence, to any person or property, used to extort the property stolen or to prevent or overcome resistance to its being stolen.
Pharmacy robbery: Theft occurring at the pharmacy and accompanied by violence or threats of violence, to any person or property, used to extort the property stolen or to prevent or overcome resistance to its being stolen.
Threat of violence: Threat of violence or harm, to any person or property.
Death on premises: When someone dies on your organization’s premises.
Kidnapping: Where someone is taken or held against their will from your organization’s premises.
Major security incident: An incident that poses a significant security or safety risk to your organization’s premises, team, or customers.
👤 Person Of Interest
Person of interest: Any relevant information about a person who is of interest.
🏥 Health & Safety
Accident: An event that happens unexpectedly and unintentionally, typically resulting in damage or injury.
Tips for Reporting
Always select the most accurate event type based on what occurred. If you're unsure which category to use, you can select 'General Intel.'
Each incident that occurs in your store should be reported as a separate event, even if they happen at the same time or involve the same repeat offender.
Include photos of the person profile with supporting detailed descriptors in the event report and once published add additional evidence in the evidence locker.
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Reach out to our Customer Success team via the in-app chat or support@auror.co for more help 😊